Return & Refund Policy – AureviaBD
At AureviaBD, we want you to have a smooth and satisfying shopping experience. If for any reason you are not happy with your purchase, we are here to help.
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items are non-returnable, including:
- Perishable goods
- Customized or personalized products
- Items marked as Final Sale
How to Return an Item
1. Contact Customer Service
📧 Email: support@aureviabd.com
📞 Phone: 017XXXXXXXX
Please contact us before sending any return to initiate the process.
2. Fill Out Return Form
Our support team will provide you with a return form. Please fill it out clearly, mentioning the reason for return.
3. Pack the Item
Securely pack the product in its original packaging, including all accessories, manuals, and documents.
4. Ship the Item
Send the package to the return address provided by our team.
👉 We recommend using a trackable shipping service for safe delivery.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the return is due to our mistake (e.g., wrong item delivered, defective product), we will cover the return shipping fee.
Refunds
Approved Refunds
- Once your return is received and inspected, we will notify you about the status.
- If approved, refunds are processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Depending on your bank or payment provider, it may take additional time to reflect in your account.
Partial Refunds
Partial refunds may be issued for items that are:
- Not in their original condition
- Damaged or missing parts (not due to our error)
Non-Refundable Items
- Products that do not meet the return eligibility criteria
- Gift cards
- Downloadable or digital products
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our customer support team for arrangements.
At AureviaBD, customer satisfaction is our top priority. We are committed to resolving your issues quickly and ensuring a smooth and enjoyable shopping experience.